Terms and conditions

Terms and Conditions 

Order Fulfillment 

All correctly completed and duly paid orders are processed within 3 business days (Monday to Friday).
Shipments leave our Alma Project operational headquarters from Monday to Friday, between 9:00 a.m. and 5:30 p.m.
Orders placed on Saturday and Sunday will be processed starting from the following Tuesday.

Shipping Times and Methods

Shipping is carried out exclusively within Italian territory on a DDP (Delivered Duty Paid) basis.
Delivery times are indicative and may vary depending on product availability and the destination area. Generally, shipping is expected within 24-48 business hours from order confirmation.
These timeframes are to be considered purely indicative and cannot be guaranteed.
Shipments are carried out from Monday to Friday, excluding weekends and any public holidays.
At present, deliveries outside Italian territory are not planned

 

Preorder Items (Preorder)

Items marked with the wording “Preorder” are products reserved by order and their production is started exclusively following the Customer's order confirmation.
The wording “Preorder”, reported on the product page and in the order confirmation, identifies an item subject to dedicated production times. Unless otherwise expressly stated in the product description, the order will be fulfilled within 10 (ten) business days from the purchase confirmation.
If a different timeframe is indicated in the product description, that timeframe will constitute the applicable fulfillment time and may be extended up to a maximum of 30 (thirty) business days.

Once the order for a preorder item is confirmed, it will not be possible to request the cancellation of the order, the termination of the contract, or exercise the right of withdrawal until the product has been delivered to the Customer, as it is a reserved item started in production upon specific request.

Any requests for returns, replacements, or the eventual exercise of the rights provided by the current regulations can be submitted exclusively after the delivery of the product, according to the methods and terms provided by this policy.

By proceeding with the purchase of a preorder item, the Customer declares to have reviewed and expressly accepts these conditions relating to production times, order fulfillment, and the management of requests after delivery