How can I make a return?

Refund Policy

You don't like the product that arrived, or it's not the right size?

Consumers have the right to withdraw from the contract concluded under these general terms and conditions of sale without any penalty, within 14 calendar days from the date the product is delivered. The right of withdrawal is considered validly exercised only if the product is returned and reaches our premises within the same 14-day period.

 

Pre-Order Items

All pre-ordered items cannot be canceled and the right of withdrawal cannot be exercised before shipping, as they are products ordered specifically upon reservation.

If the order copy contains the wording "Pre-Order", the customer acknowledges that the purchase is binding and cannot request its cancellation before shipping

Once an item has been handed over to the courier and shipped, it can no longer be canceled or withdrawn online.    In this case, the package must be accepted. Subsequently, if provided for by the terms of sale, it will be possible to request a return online following the dedicated procedure.

 Online return requests must be approved in advance by our team. Until approval is communicated, the return cannot be processed.

 

 

 

 

*Returns or exchanges are not available for any Special Price or Sale category items*

The right of withdrawal is nevertheless subject to the following conditions:
* it applies to the product purchased in its entirety;
* the purchased item must be intact and returned in its original packaging, complete in all its parts;
* in accordance with the law, shipping costs are borne by the customer.


The right of withdrawal lapses entirely if the item:

1. Has been worn or used outside of a trial
2. Does not match the original
3. Has been tampered with or damaged
4. Does not have product references such as the original tag or label
5. Has been washed or subjected to unauthorized treatments
6. Was sold on sale

RETURN SHIPPING INSTRUCTIONS
To exercise the right of return and/or withdrawal, follow these simple steps.

1. Contact the store at the following number +39 331 335 4226
2. After receiving confirmation for the return
3. Pack the items in their original packaging and attach a sheet inside with the following details: first name, last name, order number, and phone number.
4. Ship the package to the following address: Via Lazio 2 80016 Marano di Napoli (NA)
IMPORTANT:
Shipping costs are borne by the customer (for both returns and exchanges), so all shipping costs are non-refundable; only the value of the items will be refunded.
Alma Project will be forced to refuse returns or exchanges that are reported or resent late; the refund will be issued upon receipt of the returned goods and after inspection.

Refunds will be issued using the same payment method used by the consumer at the time of purchase; in the case of cash on delivery, an IBAN will be required for the refund, or a promotional code for the refund amount will be issued, to be used within 60 days.

In the event that the return of one or more products results in the loss of free shipping (the actual purchase order amount is less than €90), the standard shipping cost of €6 will be deducted from the return refund.


We recommend using tracked shipping, as we assume no responsibility for returns that are lost or received late.
Once the return has arrived at our premises, the goods will be inspected to assess any damage or tampering, and if suitable      
Alma Project will refund the consumer the amount already paid for the returned item only, within 14 days from the date the goods arrive at our premises, in accordance with current regulations.